POLICY 4

Shipping

1. Seller's ship items within the handling time stated in the listing and use the shipping service the Buyer requested at checkout. Seller's must:

   • Review the cost and speed of delivery before offering a shipping service
   • Specify clearly when the item will be shipped
   • Ship items within the handling time specified in the listing
   • Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered
   • Actual cost paid to the shipping service
   • Handling costs, including the cost of packaging materials and insurance
   • The actual cost of delivery confirmation or extra services, such as certificate of mailing, certified mail, collect delivery, delivery confirmation, registered mail, restricted delivery, return receipt, signature confirmation, special handling, or similar services
   • Follow any category restrictions for maximum shipping costs
   • Upload accurate tracking details. The tracking number uploaded must match the shipping location provided in the listing
   • Mark the item "shipped" once it has been sent
2. Sellers must not:
   • Use a slower shipping service than the one selected by the Buyer
   • Include any additional fees for handling and packaging when offering free shipping
   • Delay shipments

3. Activity that doesn't follow the Buddying UP policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering Seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

   At Buddying UP we work hard to ensure that all delivery times are met. However, there may be delays due to logistics, bad weather, postal/carrier delays, etc. We will keep Buyers updated as much as we can and Buyers should be able to track delivery progress.

   This policy helps ensure our customers are protected by Buddying Up buyer and seller guarantees.

4. 1. Drop shipping, or allowing a third-party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the customer that you are the Seller of record. The following examples of drop shipping are policy violations that may result in a restriction of your ability to sell using on the Buddying UP website.

      • Purchasing products from another online retailer and having that retailer ship directly to customers, if the shipment does not identify you as the seller of record or if anyone other than you (including the other online retailer) appears on packing slips, invoices, or external packaging, it is strictly prohibited without exception; or
      • Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller name or contact information other than your own is also strictly prohibited.
   2. Any time a Buyer sees packaging, invoices, or receipts identifying a different Seller to you, creates confusion for the Buyer about how their order is being fulfilled and whom they should contact with any problems or questions.

   3. If you intend to fulfill orders using a drop shipper, you must always:

      • Have an agreement with your supplier that they will identify you (and no one else) As a seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products;
      • Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order;
      • Be responsible for accepting and processing customer returns of your products; and
      • Comply with all other terms applicable with Buddying UP policies.