POLICY 2

Protection For Buyers

1. Each Seller is required to comply with the Model Return and Cancellation Policy.
2. Buddying UP may in its sole discretion suspend or cancel a Seller's or a Buyer's Account if the Return and Cancellation Policy is not adhered to.

Model Return and Cancellation Policy

1. Notifications

   All notifications concerning orders (including cancellations) shall be made by the Buyer or the Seller or the Seller to the Buyer via the Buddying UP Platform.

2. Seller's Obligations When Order Made

   Sellers must process all orders received within 2 business days of the order being made. If not, then the order must be cancelled.

   1. If a Product is delivered to the Buyer damaged or with parts or accessories missing, or if the wrong Product or a different Product has been delivered, the above requirements for return of the Product shall continue to apply.
   2. Where the Buyer returns a Product in the circumstances referred to in paragraph B1(a) above, then the Buyer shall be responsible for the cost of the return postage. Where the Buyer returns a Product in the circumstances referred to in paragraph C2, then the Buyer shall be entitled to either a refund from the Seller for the cost of the return shipping or for a credit in that amount against any future order.

3. Cancellation of Order by Seller

   A Seller may cancel an order if:

   1. the Buyer requests that the order be cancelled and the Product(s) have not yet been sent or dispatched;
   2. the Buyer has provided a wrong, incorrect or incomplete delivery address;
   3. the Product is out of stock or the Service can no longer be delivered;
   4. the Buyer fails to pay for the order and/or any shipping and/or any custom fees or duties.

4. Cancellations Of Order By Buyer Prior to Delivery

   1. 1. A Buyer may cancel any order for purchase of a Product provided that the cancellation is notified to the Seller as soon as possible and before the ordered Product has been sent or dispatched;
      2. A Seller is under no obligation to cancel an order after the due or expected date for Product delivery has passed, provided the Product has actually been dispatched;
      3. Where a Buyer has purchased one or more Products in an order and wishes to cancel the order in relation to one Product only, the entire order must be cancelled.
   2. A Buyer may cancel any order for a Service provided the cancellation is notified to the Buyer as soon as possible and at least 24 hours before the due date for commencement of the Service.
   3. Where an order is cancelled in accordance with the above by a Buyer, the Seller must accept the cancellation and cancel the order.

5. Unsatisfactory Product or Service

   1. An unsatisfactory Product is one that:
      1. is not delivered on time or at all;
      2. is damaged or unfit for purpose;
      3. has missing parts or accessories;
      4. is a different product to the product ordered or is the wrong colour or size.
   2. An unsatisfactory Service is one that:
      1. is not provided on time;
      2. is provided at a standard which is below industry standard or below the advertised standard.
   3. If a Buyer has received an unsatisfactory Product, the Buyer may request the Seller to either replace the Product or agree to a refund.
   4. If a Buyer has made a request for either a replacement Product or a refund the Seller may, before sending a replacement Product or agreeing to a refund, require the Buyer (at the Seller’s cost) to return the unsatisfactory Product first.
   5. When returning a Product, the Buyer shall ensure:
      1. the Product is returned unused and unaltered and with all labels and tags;
      2. all parts and accessories and all certificates, manuals and warranties (as provided) are in tact and returned;
      3. all original Product packaging is returned.
   6. If a Buyer has received an unsatisfactory Service, the Buyer may elect to request the Seller to either carry out the Service again or agree to a refund.

6. Time Limits

   1. All cancellations or requests for a replacement Product or Service must be made as soon as practicable and in any event within 10 days after receipt of the unsatisfactory Product or Service or (where no Product or Service is provided, 5 days after the stipulated delivery date).
   2. In the event the time limits at F2 are exceeded, cancellations or requests for a replacement Product or Service may not be honoured.

7. Seller's Obligations to Buyer in Event of Unsatisfactory Product or Service

   Where a Buyer makes a request for either a replacement Product or Service as per the above and does so within the stipulated time limit and (if requested) returns the unsatisfactory Product to the Seller, the Seller shall forthwith honour the Buyer's request and either replace the Product or Service or agree to a refund.

8. Buddying UP May Retain Purchase Price

   AIn the event there remains an unresolved issue in connection with an Order, Buddying UP reserves the right to retain any monies received in connection with the Order until the issue is resolved.