POLICY 1

Privacy

At Buddying UP, we hold strong values of trust, integrity and loyalty as one of our core values. Therefore, we understand and value your privacy and want to best protect your personal information and data.

We hope this privacy policy helps you understand how we at Buddying UP collect, use and share your personal information. Our privacy policy is constantly being updated in order to keep up with the changes in legislation and current practices. Therefore, if there are any significant changes made with our privacy policy you will be notified by email and also online.

Introduction

1. This Privacy Policy is Buddying UP's official online privacy policy and it applies to all personal information collected by Buddying UP. This policy is incorporated by reference to Buddying UP's Terms and Conditions.
2. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it. Buddying UP is committed to complying with all legislation governing privacy of personal information and to protecting and safeguarding your privacy when you deal with us.
3. We encourage all site users and buyers to refer to the Office of the Australian Information Commissioner's website at www.oaic.gov.au which contains important information about privacy laws in Australia.
4. Information provided to us by Users might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities. We retain the right to use or disclose personal information about you that is required in the provision of information about or the promotion or delivery of Buddying UP and services to the User, such as promotional materials or direct marketing campaigns relevant to the services that we offer. If you no longer wish to receive our emails there is an Unsubscribe link located in the footer of all emails that we send. We may also disclose your personal information to a third party payment processing provider in connection with payment or billing for the provision of services to the User.
5. Sharing your information with others:
   In order to access all the Buddying UP services that we provide, we will sometimes share your personal information on the following occasions:
   • To help us conduct marketing and advertising
   • To comply with all legal requirements (e.g. subpoenas, court orders, government demands etc)
   • To prevent or investigate fraudulent behaviour, threats, illegal activity or violations of any of our policies.
6. Personal information about you may be collected by us from devices or browsers which you use to access our webpages or other webpages, where we keep a record and a copy of your contact with us, where you submit information through web forms, by logging your IP address, collecting GPS data, by use of cookies, by recording phone numbers and email addresses from which you contact us, by any smart phone, browser plugin or other application we use which might collect information from the device or browser used by you and in other ways which rely on technical access to information available from devices and operating systems that you might use.
7. We may also obtain your personal information from our affiliates or advertising partners, customers and other third parties that we consider helps us to deliver or advertise our services, understand online activity and collect information that we consider important to managing the quality or content of the services that we deliver.
8. By using the Buddying UP Platform you consent to us using and disclosing your information both for the purposes for which we have collected it (including by providing your information to a third party payment processing provider in connection with payment or billing for the provision of services to you) and for other purposes related to marketing and advertising of our services and the services of other entities with whom we have relationships, including entities that market and promote goods and services unrelated to those which we market and promote.
9. The Buddying UP Platform may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our Buddying UP Platform. Buddying UP encourages Users to read the privacy statements of each and every web site that collects personally identifiable information.
10. Buddying UP places a great importance on the security of all information associated with our Users. We have security measures in place to protect against the loss, misuse and alteration of personal information under our control.
11. Personal information is de-identified or destroyed securely when no longer required by us.
12. Budding UP retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
13. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
14. No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect User's personal information, Buddying UP cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and Users do so at their own risk. Once Buddying UP receives your transmission, it makes every effort to ensure its security on its systems.
15. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online. Buddying UP shall not be responsible for unauthorised access to an Account.
16. Buddying UP is committed to maintaining accurate, timely, relevant and appropriate information about our Users.
17. So long as your request for your personal information is in accordance with the Australian Privacy Principles and we have access to that information, then we will give you access to that information. At times it may be necessary to obtain the consent of another party or another User to allow us to release your personal information to you and if, so we will direct your request to that other party.
18. If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.
19. If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at Email: admin@buddyingup.com.au
20. We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Information Commissioner) investigate your complaint.
21. We are an Australian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state or country. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.
22. Buddying UP will be using Amazon Web Services (AWS) and/or Azure by Microsoft (Azure) for storing and retrieving User data and information. For more information related to the data privacy policy and AWS or Azure, please visit the following web-site.
    
    Australia Data Privacy - Amazon Web Services (AWS)
    azure.microsoft.com/en-us/

What information we collect from Community Organisations

What we collect	How we use it
Personal information (Name, mobile, email etc.) Company Name Position Held ABN/ACN Name of other staff or individuals associated with your Organisation (whom you’ve given permission) The above may also be collected from an Authorised Person	Allows us to provide you with an online store and other related services Communication with Buddying UP and your members Advertise and market your products/services Fulfil legal requirements
Payment information (Eg: Credit card or debit card) Bank account details	To make purchases within our platform To provide income from Transactions
Data Information using “Cookies” on how you access our web-site (Eg: devices, IP address, Browser etc.) For more information: See our Cookie Policy	To help you operate business (Eg: no. of store visits, troubleshoot problems, support etc..) To provide and update our platform and other related services (Eg: improve our platform) To advertise and market products/services to you
Photo ID Check for verification (Government regulated)	To verify your identity in order to protect you from fraud or identity theft To verify or determine account ownership Comply with legal requirements

What information we collect from Buyers

What we collect	How we use it
Name Email Address (Shipping/Billing) Mobile Payment information Community Organisations supported	Allows Sellers to operate their business using our system (Eg: transactions, fulfil orders, emails, messaging etc..)
Data Information using “Cookies” on how you access our web-site (Eg: devices, IP address, Browser etc.) For more information: See our 'Cookie Policy'	To help sellers operate their business (Eg: no. of store visits, troubleshoot problems, support etc..)

What information we collect from Sellers

What we collect	How we use it
Personal information (Name, mobile, email etc..) Business/Company Name Address (Shipping/Billing) ABN/ACN Name of other staff or individuals associated with your business Community Organisations supported Payment information (Eg: Credit card or debit card) Bank account details	Allows us to provide Sellers with an online store and other related services Communication with Buddying UP and Buyers Advertise and market your products/services Fulfil legal requirements To charge for our services To make purchases within our platform To provide income from transactions
Data Information using “Cookies” on how you access our web-site (Eg: devices, IP address, Browser etc.) For more information: See our 'Cookie Policy'	To help you operate business (Eg: no. of store visits, troubleshoot problems, support etc..) To provide and update our platform and other related services (Eg: improve our platform) To advertise and market products/services to you
Photo ID Check for verification (Government regulated) For more information: See our 'Cookie Policy'	To verify your identity in order to protect you from fraud or identity theft To verify or determine account ownership Comply with legal requirements